If you’re reading this, you’re probably interested in learning how to deliver the Better Conversations course. You’ll find a lot of information here, and we hope it’s helpful. We’ve tried to keep it simple and easy to refer back to.

We do add content to this site regularly, so please check back often. If you have any questions, please ask us.

About this section#

There are some technical terms and concepts in the course, but we’ve tried to explain them as clearly as we can. If you’re not sure about something, please ask us or post a question in the Community forum.

We’ve tried to make the documentation as easy to use as we can. We’ve used a consistent structure and layout, and we’ve included lots of links to other parts of the documentation. We’ve also included a glossary of terms.

If you’re new to the course, we recommend that you start with the Course Overview. This will give you a good idea of what the course is about and how it’s structured.

For those of you who have been on the course, you might want to start with the Flight Plans. These are the detailed plans for each session, and they include all the information you need to deliver each module, along with the Course Handbook.

Note that for some of the content you’ll need to sign in with your email address.

Where else to find information and help#

We’ve tried to include as much information as we can in this documentation, but we know that we can’t cover everything. If you can’t find what you’re looking for, please ask us or post a question in the Community.