Be systematic in your approach#
Preparation supports state#
Checklists, flightplans etc.
Attend to the practicalities#
Talk about emails (provide templates)
Zoom
A/V guidance for participants
A/V guidance for delivery team
Use technology that enables#
Collaboration tools e.g. Google, Microsoft
The BCO Coordinator app and why that came about
CRMs
Conduct small-scale experiments#
Gather feedback#
Always be learning#
Talk about observations
Be deliberate about improvement#
Code for preferences and generalisability