The Better Conversations Framework
A transformative 6-module experiential journey, designed to revolutionise how people connect and communicate in organisations.
Course Modules
Each module builds upon the previous, creating a comprehensive foundation for better conversations
State
Understanding the State Model
Learning Outcomes
- Explain the State Model and its importance in conversations
- Describe how you know when you're in red, amber, or green state
- Recognize the impact of state on communication quality
Assumptions
Impact of assumptions on conversations
Learning Outcomes
- Explain how assumptions affect conversations and outcomes
- Describe the link between state and assumptions
- Identify your own assumptions in real-time interactions
Context
Understanding contextual elements in conversations
Learning Outcomes
- Describe the elements of context in conversations
- Explain the link between context, assumptions, and state
- Apply contextual awareness to improve communication
Listening with Curiosity
Active listening and curious questioning
Learning Outcomes
- Demonstrate listening to accept rather than listening to respond
- Practice using questions to understand the other person
- Apply curious questioning techniques
Intentional Conversations
Purposeful dialogue and intentional communication
Learning Outcomes
- Describe why intention is different from impact
- Practice preparing for intentional conversations
- Align conversation intentions with desired outcomes
Applications
Personal impact and future applications
Learning Outcomes
- Describe the personal impact of the course on your communication
- Explain what you would like to have happen now
- Create an action plan for continuing your learning journey
Course Format
Interactive Learning
Sessions blend instruction with hands-on practice, ensuring you can immediately apply what you learn.
- Online and interactive format
- Mix of instruction and practice
- Designed for busy professionals
Technical Requirements
Simple setup ensures you can focus on learning, not technology.
- Computer with internet
- Headset with microphone
- Quiet, private space
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