3.1. Flight Plans


Flight plans are the key to delivering Better Conversations. We’ve perfected both the contents and the structure of these over the years, and they are the foundation of our ability to delivery a quality result and improve over time.

Flight plans contain:

  • All the logistical information for the session

  • A checklist of the key things to do in preparation, individually and as a team

  • A detailed time plan with activities for each member of the delivery team

  • Information on breakout rooms, and what to put in Zoom chat for the producer

  • A detailed script for the facilitator, to ensure the session runs smoothly, to support the delivery team in knowing what is coming up next, and to provide a consistent experience for the participants.

Using Flight Plans

The flight plans are provided as Word documents, which you can edit as you need.

We recommend you keep the flight plans as a record of every session you run. So for each session, start with the template afresh. That way you can see what you did last time, and improve it for next time. You can also run small-scale experiments to see what works best.

Some suggestions on how to use the flight plans within your course:

  • If working with others, set up a shared place where you see and modify the flight plans ‘live’ in real time. We have used Google Drive and Microsoft Sharepoint for this. Create a new folder for each course, and put the flight plans for each module in there.

  • Fill in the session details as soon as the session is planned (so you don’t have to worry about what time you are running it, where to find things, who is delivering etc)

  • Follow the checklists in the flight plans before the session. They are there to help manage your state in the session, and are the result of hundreds of hours of testing what needs to be done before the session to deliver a good experience.

  • Use the time plan to keep the session on track. It’s easy to get distracted.

  • Keep the live flight plan open during the session. It’s easy to forget things.

  • Take screen captures of the breakout rooms allows you to mix the breakout rooms up from session to session, to allow the participants to meet new people.

  • Make observations of what’s working well and what could be improved as you deliver the session. You can use a spreadsheet for this. Review these after the session and update the flight plan. This is also a good way to record the outcomes of your small-scale experiments.

  • Have a debrief immediately after the session to capture learnings and acknowledge everyone’s contributions.


These Flight Plans have worked for us for many years. But we’re always looking for improvements. If you have any suggestions, please let us know.

Downloading the Flight Plans

You can download a Zip file of all the Flight Plans here.

You can also download the individual Flight Plans from the links in the course description.

Invite link